FAQs
1. What are the operation hours?
Monday - Friday
8.30AM - 6.00PM
Closed on Weekends & Public Holidays
2. Where is Saffiyyah store located?
Address:
Saffiyyah
Block D43A-G Plaza Jelutong
Persiaran Gerbang Utama
Bukit Jelutong
40150 Shah Alam
Selangor
Waze: Saffiyyah Couture
3. How do I place an order?
4. What courier service do you use?
We currently use Citylink for East Malaysia orders and Pos Laju for Sabah, Sarawak, Singapore and Brunei.
5. What are the shipping rates and when will I receive my order?
| LOCATION | CHARGE | ESTIMATED DELIVERY |
|---|---|---|
| West Malaysia | RM 8 | 2-3 working days |
| East Malaysia | RM 15 - RM 35 (depending on weight) | 3-10 working days |
| Singapore | RM 50 | 7-14 working days |
| Brunei | RM 50 - RM 60 | 7-21 working days |
*Postage Monday - Friday (CLOSED on Weekends & Public Holidays)
6. What payment methods do you accept?
We offer payment by senangPay (payment gateway) and Bank Transfer to CIMB or MAYBANK.
7. What do I do if I received a defective order?
If your purchase has a defect. You can contact us at [email protected] and request for a refund or exchange. Further information can be found here.