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FAQs

1. What are the operation hours?
Monday - Friday
8.30AM - 6.00PM
Closed on Weekends & Public Holidays

2. Where is Saffiyyah store located?
Address:
Saffiyyah                                                                        
Block D43A-G Plaza Jelutong                                  
Persiaran Gerbang Utama
Bukit Jelutong
40150 Shah Alam
Selangor 

Waze: Saffiyyah Couture

3. How do I place an order?
How to order.jpeg

 4. What courier service do you use?
We currently use Citylink for East Malaysia orders and Pos Laju for Sabah, Sarawak, Singapore and Brunei.

5. What are the shipping rates and when will I receive my order?

LOCATIONCHARGEESTIMATED DELIVERY
West MalaysiaRM 72-3 working days
East MalaysiaRM 15 - RM 35 (depending on weight)3-7 working days
SingaporeRM 35 - RM 407-14 working days
BruneiRM 50 - RM 607-21 working days

*Postage Monday - Friday (CLOSED on Weekends & Public Holidays)

6. What payment methods do you accept?
We offer payment by senangPay (payment gateway) and Bank Transfer to CIMB or MAYBANK.

7. What do I do if I received a defective order? 
If your purchase has a defect. You can contact us at administrator@saffiyyahcouture.com and request for a refund or exchange. Further information can be found here.


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